Childsmart is a distributor of products to retailers. If you are a consumer please consult your retailer for their shipping policies.
If you a retailer please refer to the Childsmart Retailer Portal for more information on our shipping policies and charges.
Shipping and Processing Fees
Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you.
At Childsmart we pride ourselves on providing a superior level of service and a wide portfolio of local and international brands.
We appreciate that you want to shop with confidence, as such all our products are backed by a minimum 12-month guarantee for manufacturer defect.
If you purchased a product from a retailer, please consult with your retailer to resolve any issues. We will work with them to assist in finding a solution.
Retailers should log all customer service queries via our Customer Service Portal link. On receipt of your query our experienced customer service team will be in touch to assist you.
The above in no way impacts your statutory rights.